Privacy Policy

Who we are

Our website address is: https://ghostarmorcanada.ca, also referred to as the “Site” throughout this Privacy Policy.

Personal information we collect

If you visit our login page found here, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

When you view a product, we use cookies to be able to show you products you’ve recently viewed.

We use cookies to keep track of cart contents while you’re browsing the Site.

We use cookies to keep track of your wishlist contents while you’re browsing the Site. Wishlists may be visible to our team.

We use your IP address and browser type for estimating taxes and shipping.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We use this information to:
  -Send you an invoice or order confirmation
  -Respond to your requests, including refunds and complaints
  -Process payments and prevent fraud
  -Set up your account for our store
  -Comply with any legal obligations we have, such as calculating taxes
  -Improve our store offerings
  -Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Various forms throughout the Site such as the newsletter sign up, contact us form, and register amazon purchase form will collect your email and any other details and send them to our customer service team.

Who we share your data with

Generally, we use information from your order to fulfill any orders placed through the Site. This may include payment processing, shipping, and providing an invoice or order confirmation.

If you request a password reset, your IP address will be included in the reset email.

We use Authrize.net for payment processing. Read about Authorize.net’s privacy policy .

We use ShipRush for arranging shipping. Read about ShipRush’s privacy policy here.

We use Google Analytics to collect aggregate information about user activity. If your Google account has Ads Personalization activated, this information “may include end user location, search history, YouTube history, and data from sites that partner with Google—and is used to provide aggregated and anonymized insights into your users’ cross device behaviors” (Google Analytics, 2023). Google allows you to manage/delete your data on this page.

We use MailChimp as an opt-in service for customers to receive promotional emails. Read about MailChimp’s privacy policy here

Who on our team has access to your data

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access order information like what was purchased, when it was purchased and where it should be sent, and customer information like your name, email address, and billing and shipping information. Our team members have access to this information to help fulfil orders, process refunds and support you.

How long we retain your data

For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address, and billing and shipping addresses.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

What rights you have over your data

If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.